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Service Management For Dummies

Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper




[PDF.ff85] Service Management For Dummies

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 | #803056 in Books |  2009-06-02 |  2009-05-15 | Original language:English | PDF # 1 |  9.20 x.70 x7.40l,1.10 | File type: PDF | 336 pages

||1 of 1 people found the following review helpful.| Practical, fun|By PENNY S WELLER|Very impressed with this practial approach. Am seeing movement from ITIL IT focus only to many other areas such as shared services. Very useful and an easy read.|0 of 0 people found the following review helpful.| Good start for a newbie|By dude_sam|Excellent book with a basic set of informatio|From the Back Cover|Manage your business from a services perspective |What if technology was designed to serve the business — every time? That's service management! Done properly, it can make everybody happy — the customer, the service provid

A plain-English guide to managing IT from the customer's perspective

  • Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
  • Topics include set...

    You easily download any file type for your device.Service Management For Dummies   |  Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper. I really enjoyed this book and have already told so many people about it!

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