Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper
[PDF.ff85] Service Management For Dummies
Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper epub Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper pdf download Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper pdf file Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper audiobook Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper book review Service Management For Dummies Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper summary
| #803056 in Books | 2009-06-02 | 2009-05-15 | Original language:English | PDF # 1 | 9.20 x.70 x7.40l,1.10 | File type: PDF | 336 pages||1 of 1 people found the following review helpful.| Practical, fun|By PENNY S WELLER|Very impressed with this practial approach. Am seeing movement from ITIL IT focus only to many other areas such as shared services. Very useful and an easy read.|0 of 0 people found the following review helpful.| Good start for a newbie|By dude_sam|Excellent book with a basic set of informatio|From the Back Cover|Manage your business from a services perspective |What if technology was designed to serve the business — every time? That's service management! Done properly, it can make everybody happy — the customer, the service provid
A plain-English guide to managing IT from the customer's perspective
Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
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You easily download any file type for your device.Service Management For Dummies | Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper. I really enjoyed this book and have already told so many people about it!
