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Metrics for IT Service Management
[PDF.fn70] Metrics for IT Service Management
Metrics for IT Service Peter Brooks epub Metrics for IT Service Peter Brooks pdf download Metrics for IT Service Peter Brooks pdf file Metrics for IT Service Peter Brooks audiobook Metrics for IT Service Peter Brooks book review Metrics for IT Service Peter Brooks summary
| #1099523 in Books | Van Haren Publishing | 2006-01-31 | Ingredients: Example Ingredients | Original language:English | PDF # 1 | 9.44 x.47 x6.69l,.98 | File type: PDF | 202 pages | ||5 of 6 people found the following review helpful.| Measure IT Service Management -- a reference source to position solutions, manage delivery, and improve|By John Prestidge|This comprehensive text should be an invaluable guide for those in a wide variety of roles across the IT supply chain, to set up a meaningful program for measuring and improving their activities, while continuing to more closely align IT to the needs of the
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations. A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal ...
You can specify the type of files you want, for your gadget.Metrics for IT Service Management | Peter Brooks. I was recommended this book by a dear friend of mine.