[PDF.06fx] Practical Service Level Management: Delivering High-Quality Web-Based Services
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Practical Service Level Management: Delivering High-Quality Web-Based Services
John McConnell, Eric Siegel
[PDF.wb59] Practical Service Level Management: Delivering High-Quality Web-Based Services
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| #6957647 in Books | Cisco Press | 2004-01-24 | Original language:English | PDF # 1 | 9.20 x1.01 x6.10l,.0 | File type: PDF | 304 pages | ||0 of 0 people found the following review helpful.| Merges tools & process + sound SLM practices|By Mike Tarrani|This book addresses service level management at the tools level, but does not lose sight of the service and support delivery aspects of SLM as a discipline. This is a refreshing change from related books that focus on QoS, tools and instrumentation, and other technical details while skimming over the business objecti|From the Publisher|The web has become a major vehicle for transforming business processes, but ineffective management of web-based services can result in high costs and user dissatisfaction. Service Level Management (SLM) is therefore a competitive weapon in the
Measure, manage, and improve the speed and reliability of web services
Complete reference for creating relevant, effective Service Level Agreements
Detailed discussions of both technical and business performance metrics and their statistical treatment
Performance and management implications of various web services delivery infrastructures, including caching and load distribution
Discussion of the transport infrastructure, i...
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