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Top 25 Service Management KPIs of 2011-2012

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 | #8843262 in Books |  The Kpi Institute |  2013-04-18 | Original language:English | PDF # 1 |  11.00 x.18 x8.50l,.44 | File type: PDF | 76 pages

 | Top 25 Service Management Kpis of 2011 2012

||About the Author|The KPI Institute is a leading authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and manage with KPIs.

The "Top 25 Service Management KPIs of 2011-2012" report provides insights into the state of IT service management performance measurement today by listing and analyzing the most visited KPIs for this functional area on smartKPIs.com in 2011. In addition to KPI names, it contains a detailed description of each KPI, in the standard smartKPIs.com KPI documentation format, that includes fields such as: definition, purpose, calculation, limitation, overall notes and addition...

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