[PDF.41mr] The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers
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The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers
Adam Metz
[PDF.vu78] The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers
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| #1759004 in Books | 2011-09-06 | Original language:English | PDF # 1 | 9.30 x1.01 x6.40l,1.15 | File type: PDF | 304 pages||1 of 1 people found the following review helpful.| Easy Read, Very Practical Guide on Modern CRM|By Mike Davidson|Excellent, clear book with very actionable information. Also very clear direction. I'm sure the other book by Paul Greenberg (CRM at the Speed of Light 2009) is an excellent book as well for its target market (of CRM practitioners) but for CRM beginners like me (despite being an experienced social media marketing p|About the Author||Adam Metz is the VP of Business Development at Metz Consulting where he has consulted with nearly 100 companies on how to acquire, manage, monetize, and retain customers from the social Web. Metz lives in Oakland, California.
"The social customer is your NEW customer. And if you don’t recognize it, they will be someone else’s new customer. Adam Metz presents a clear, concise game plan for attracting them, connecting with them, and keeping them. Don’t just buy this book: invest in the content. Actually, invest time to implement the content." ―JEFFREY GITOMER, author of The Little Red Book of Selling and Social BOOM!
"This book connects two...
You can specify the type of files you want, for your gadget.The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers | Adam Metz. Just read it with an open mind because none of us really know.
