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The Process Edge: Creating Value Where It Counts

Peter G.W. Keen




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 | #1414855 in Books |  Harvard Business Review Press |  1997-07-01 | Ingredients: Example Ingredients | Original language:English | PDF # 1 |  9.75 x6.50 x1.00l,1.03 | File type: PDF | 208 pages

 | Great product!

||0 of 0 people found the following review helpful.| Two Stars|By Sheila Karlson|Would not recommend.|3 of 3 people found the following review helpful.| Excellent book on ADDING VALUE|By Hearth|I've never been disappointed in any of Peter G.W. Keen's work and this book is no exception. It is a very clear explanation on how to really add value when doing reengineering. Includes d|.com |Even a company that dramatically improves its efficiency and product quality can fail miserably. Peter G. W. Keen names this phenomenon the "process paradox," a modern industrial problem that he deconstructs and defeats in his book The Process Edge

The Process Edge proves that business process improvement is not a fad. It addresses the recent backlash against process movements like reengineering by explaining why businesses can decline even as process reform is creating dramatic new efficiencies and savings. Companies that experience this paradox are investing in the wrong processes. The book presents an economic model for deciding which business processes are worth the investment and provides the tools for applyin...

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