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The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth

Rich Phillips, Kramer Reeves, Peter Fingar




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 | #1102202 in Books |  2013-05-17 | Original language:English | PDF # 1 |  9.02 x.49 x5.98l,.70 | File type: PDF | 234 pages

||1 of 1 people found the following review helpful.| Great book!|By Charles Holtz|This book is very well put together! You can tell that a lot of research went into the book as well as a brilliant understanding of the topic. Very informative. Hopefully it reshapes the thinking of what the COO should be doing to be successful.

What do CEOs now demand of their COOs? The reinvention of customer-facing processes for moments of truth. Did you ever wonder about the replacement for Apple's legendary CEO, Steve Jobs? It was the COO, Timothy Cook. What? The chief operating officer became the CEO of one of the most profitable companies in history? Cook joined Apple in 1998, and is credited with pulling Apple out of manufacturing by closing factories and warehouses around the world. This helped the co...

You easily download any file type for your device.The Coo Revolution: Reinventing Customer-Facing Processes for Moments of Truth   |  Rich Phillips, Kramer Reeves, Peter Fingar. I was recommended this book by a dear friend of mine.

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