[PDF.88oa] The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs (3rd Edition) (Service Level Management)

The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs (3rd Edition) (Service Level Management)

[PDF.px90] The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs (3rd Edition) (Service Level Management)

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 | #2927297 in Books |  2002-03-13 | Original language:English | PDF # 1 |  11.02 x.62 x8.27l,1.48 | File type: PDF | 278 pages

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||5 of 7 people found the following review helpful.| Don�t waste your money!|By Creek|I am very reluctant to write negative reviews of books. Once in a while, however, one comes along that I can't in good conscience look the other way about. "The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs (3rd Edition)" is one of those.
Based on the table of contents, I had very high expectations f|About the Author|Andrew Hiles was the founding chairperson of EURIM, the working group supporting the UK all-party Parliamentary Working Party on European IT legislation. He is founder and Chairman of Survive, the international user group for business continuity

Most suppliers lose around 16% of their customers each year. The reason? Poor service - whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level A...

You can specify the type of files you want, for your gadget.The Complete Guide to IT Service Level Agreements: Aligning IT Service to Business Needs (3rd Edition) (Service Level Management)   |  Andrew Hiles. I really enjoyed this book and have already told so many people about it!

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