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Social Media and Interactive Communications: A service sector reflective on the challenges for practice and theory

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 |  2016-07-18 | Original language:English | PDF # 1 |  9.75 x6.75 x.50l,.0 | File type: PDF | 144 pages

||About the Author||Mark Durkin is Professor of Marketing in the Ulster University Business School, UK. Mark spent over a decade in various service, sales and marketing roles with the Bank of Ireland Group culminating in the role of Group Marketin

The extent to which social media can potentially add value within various service contexts is not well understood. While at a general level it would seem that direct and immediate interactive communication with customers and stakeholders would be of benefit in terms of general communications, the integration of new media alongside more traditional marketing activities is not without difficulty. Many organisations appear seduced by what new technological communication ...

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