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Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them

Randy A. Steinberg




[PDF.fl17] Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them

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 | #1054202 in Books |  Randy A Steinberg |  2013-12-27 |  2013-12-27 | Original language:English | PDF # 1 |  9.00 x.65 x6.00l,.85 | File type: PDF | 288 pages

 | Servicing Itsm A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

||0 of 0 people found the following review helpful.| Pretty good overview of Service Catalog Management|By G Tucker|Overall the book serves as a pretty good overview of the Service Catalog Management process of ITIL 2011. It provides a detailed example of a service catalog that could be used by organizations as a template for constructing their own. I don't agree with all the examples, as I think some of the distinct services cou|About the Author|Randy has extensive IT service management and operations experience gained from many clients around the world. He authored the ITIL 2011 Service Operation book, published worldwide. Passionate about gamechanging management practices within the I

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT suppor...

You can specify the type of files you want, for your device.Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them   |  Randy A. Steinberg. Just read it with an open mind because none of us really know.

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