[PDF.04he] Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management
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Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management
Microsoft Press
[PDF.bk30] Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management
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| #4028039 in Books | 1997-04-01 | Original language:English | PDF # 1 | 9.01 x1.36 x7.43l, | File type: PDF | 477 pages||0 of 0 people found the following review helpful.| Four Stars|By S. L. Moore|good read|2 of 2 people found the following review helpful.| Another typical Microsoft product|By Carbonero|It seemed that Microsoft Press needed to fill many pages before publishing this book. It does do what it says, include info on how to get people into a help desk and what can be expected. It trai
reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
You can specify the type of files you want, for your device.Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management | Microsoft Press. I really enjoyed this book and have already told so many people about it!
